With many Fleek drivers on the road, drivers might experience technical difficulties when using the app occasionally. Here are a few of the common issues we see and what can be done to fix them.
Problem: The device says ‘no internet connection’
Solution 1 - Cellular Data: Check to see that your cellular data is turned on. Place your finger at the top of the device and slowly swipe down. A menu of icons should appear including a "Data" icon with 2 vertical lines. If the "Data" icon is gray, tap it once and it should turn white, turning the data “on”.
Solution 2 - Airplane Mode: Make sure your phone is not set to Airplane mode. In the same menu of icons where you found the “Data” icon, you’ll also see a picture of an airplane. You can turn airplane mode on and off by tapping this icon.
Problem: The GPS navigation is not working properly
Solution 1 - WiFi: To improve GPS performance turn on your WiFi. To do this place your finger at the top of the device and slowly swipe down. You’ll see a WiFi icon, which you can turn on and off by tapping. Even though you may not be connected to the internet turning your WiFi on will still help.
Solution 2 - High Accuracy Mode: Go to your device’s settings and scroll down to where is says “Location” (it’s in the “Personal” section). Tap “Location” and then “Mode” and choose the “High Accuracy” option.
Problem: Waze and/or Google Maps is not working
Solution 1 - Clear Cache: Go into your device settings and click on “Apps” (it’s in the “Device” section). Tap “Waze” or “Google Play Services” and then tap the ‘clear cache’ button. Go back to the home screen and restart the application.
If your issue is still not resolved, please contact us and we will investigate further.